Refund Policy

Consult these sections for the applicable sequence, timeframes, and support route.

Applicable sequence

Following the applicable sequence, When an eligible mailed return is approved, a free prepaid return label is provided and the qualifying return shipping cost is covered. No restocking fee is charged. Exchanges depend on available inventory; if a replacement is unavailable, a refund to the original payment method or another suitable resolution may be offered.

Timeframe overview

Using the timeframe overview, Approved refunds are processed by the store to the original payment method within 10 business days, while the bank or payment provider may need additional posting time. Customized goods, gift cards, final-sale goods, and opened food, perishable, intimate, or hygiene-sensitive items may be excluded from non-defective returns where lawful, without limiting rights for damaged, defective, contaminated, incorrect, or incomplete goods. Cancellation can be requested before fulfilment or dispatch; after that point, the approved return process applies.

Preparing a request

While preparing a request, A return or exchange may be requested within 30 days after delivery. Eligible non-defective returns include a change of mind, a change in preference, or choosing the wrong item, size, or option.

Help with next steps

For help with the next steps, For a non-defective return, the item must be new, unused, in its original condition, and include the original packaging, labels, accessories, and supplied parts. Damaged, defective, contaminated, incorrect, incomplete, or materially misdescribed items are also eligible for review and an appropriate remedy. Start the request by contacting support with the order number, checkout email, and reason; include clear photos or video for an item problem. Do not mail a return before approval and return instructions are issued.

Email: thuyquynh31321@gmail.com
Mailing address: 1115 Choctaw Ave, Camden, AR, 71701, US
Phone: 307-374-9647